We firmly stand behind everything we produce and strive to create only the very best products using the very best materials.
All of our leather products carry a comprehensive 1 year warranty (3 months for monogram) that covers faulty materials, manufacturing errors and component defects.
Please note embossing may fade over time. It may also wear when rubbed against other surfaces.
Our warranty does not cover misuse, negligence, lack of maintenance, normal wear and tear or unauthorised repair.
Lack of maintenance will invalidate your warranty.
In the unlikely event you discover the goods are faulty, you must notify us of the defect within 7 days of the date of delivery or within a reasonable period of time of discovery (if the defect was not readily apparent).
Approved warranty replacement or repair will be carried out as necessary, free of charge to yourself upon:
- Proof of original purchase
- Acceptance of examination by authorised persons
Please note: Any unauthorised repairs or alterations will automatically cancel this warranty
If you believe you have purchased a defective product, please notify us immediately in writing accompanied with photographs (where applicable) to: email@example.com
Our customer service team will review the product and if the product is within its 1 year manufacturing warranty (3 months for monogram defects) and is deemed to be a manufacturing fault we will liaise with you to rectify the issue as quickly as possible.
Please do not return damaged or faulty goods without contacting us first. We are unable to refund any postage/re-collection costs incurred if you return damaged items without contacting us.
PRODUCT MAINTENANCE ESSENTIAL GUIDELINES
Caring for Leather
Your product is made from natural leathers. In order to keep it looking and feeling like new it must be cared for regularly. A carefully maintained product will feel soft and supple for years come. Leather is a perishable material. If it is not cleaned and greased regularly, the life expectancy of a product is greatly reduced and will contribute to colour loss and premature ageing of stitching and leather. Leather that is not cared for correctly will become discoloured, dry, brittle and will crack.
There are many reasons why leather becomes damaged. Sweat, excessive heat, sun damage, extremely damp conditions and complete lack of maintenance being the most common.
Before using your product for the first time you must protect it. For best results we recommend a light coating of Albion England Luxury Leather Balm all over.
To clean your leather product, we recommend you follow the below steps:
- First clean the excess dirt with a cloth dampened in tepid water
- Apply the Albion England Luxury Leather Balm sparingly with a cloth or sponge to leather that is clean and dry
- Always store leather at room temperature
Please Note: Lack of maintenance will invalidate your warranty.
For warranty claims please email us at: firstname.lastname@example.org